Blackboard Collaborate: Overview & Support Options

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Why use Blackboard Collaborate?

Blackboard Collaborate and its newer version, Blackboard Collaborate Ultra, are easy-to-use web conferencing tools that enable you to create virtual classrooms and meeting spaces. People at various sites can participate as if they are attending in person.

For more information about key features, getting started, instructional uses and integrations, visit the Blackboard Collaborate web page on DoIT Academic Technology’s website. Both are integrated within Canvas and you will find “BBCollaborate Ultra” on the side navigation bar. However, you will need to add “BBCollaborate Original” to the sidebar if you wanted to use the non-Ultra version in your course. 

How do I get help?

The DoIT Help Desk provides instructors, staff and students with free tech support and troubleshooting help by phone at 608.264.4357, email at help@doit.wisc.edu and chat at helpdesk.wisc.edu. In-person support is also available at the DoIT Help Desk service desk in the Computer Sciences building. Visit helpdesk.wisc.edu for hours and more information. Instructors and instructional staff can also request a consultation through the DoIT Help Desk. 

For additional support online, visit the Learn@UW-Madison KnowledgeBase – Blackboard Collaborate Original or Learn@UW-Madison KnowledgeBase – Blackboard Collaborate Ultra, which offers helpful documents for instructors, course owners and students.

 

Technical Support & Consultation Requests
DoIT Help Desk • helpdesk.wisc.edu • help@doit.wisc.edu • (608) 264-4357

Additional Resources Online
Learn@UW Website with Guides & More Information • at.doit.wisc.edu/learn-uw
Learn@UW KnowledgeBase • kb.wisc.edu/luwmad